FAQ

We specialize in premium bedding and home decor including bed pillows, bedding sets, blankets & throws, comforters, duvet covers & inserts, and various mattress types (hybrid, firm, box springs). We also offer beautiful home accents like candles, clocks, and faux floral arrangements.

Yes! We carry products for all standard bed sizes. Our full sheets and bedding sets are designed to fit perfectly. If you have any special sizing needs, please contact our customer service team before ordering.

Our products are carefully selected for their quality materials, luxurious feel, and timeless designs. We focus on items that transform your bedroom into a sanctuary while offering exceptional comfort and durability.

During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save favorites, and enjoy faster checkout on future purchases.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

We ship worldwide! (Excluding some remote areas and parts of Asia). Our Washington, DC headquarters processes all orders with care.

• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
• Free Shipping (orders over $50): 15-25 business days via EMS with tracking

All orders are processed within 1-2 business days before shipping. You’ll receive tracking information via email once your order ships.

While rare, delays can occur due to weather, customs (international), or carrier issues. You can track your package using the number we provide. For significant delays, contact us at [email protected].

International customers may be responsible for customs fees, taxes, or import duties based on local regulations. These fees aren’t included in your order total.

We offer hassle-free returns within 15 days of delivery. Items must be unused, in original packaging with tags attached. Please email us to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Once we receive your return, refunds are processed within 5-7 business days and credited to your original payment method.

We currently don’t offer direct exchanges. For a different size/color, please return the original item (following our return policy) and place a new order.

Our friendly team is available via email at [email protected]. We typically respond within 24 business hours.

Northlight Sales Store
2201 Ontario Road Northwest
Washington, US 20009

While we don’t offer formal design services, our team is knowledgeable about product coordination and would be happy to make suggestions based on your needs!