At Northlight Sales Store, we take pride in offering premium bedding and home decor that transforms your living space into a sanctuary of comfort. While we carefully select each item to meet our high standards, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail as our product collections.

Our Return Policy

We gladly accept returns within 15 days of delivery for most items in their original, unused condition with all tags attached. To initiate a return:

Return Process

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return.
  2. Our customer care team will respond within 1-2 business days with return instructions.
  3. Pack the item securely in its original packaging with all tags attached.
  4. Include the completed Return Form (see template below).
  5. Ship the package to our returns center using a trackable method.

Exchange Process

For exchanges of size, color, or style (subject to availability):

  1. Follow the same initial steps as the return process.
  2. Clearly indicate your desired exchange item in your email.
  3. Once we receive and inspect your return, we’ll ship your new item.

Refund Information

Refunds will be processed within 5-7 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)

Non-Returnable Items

To maintain hygiene standards and product integrity, the following items cannot be returned or exchanged:

  • Bed Pillows (for health and hygiene reasons)
  • Mattresses (all types including Hybrid Mattresses)
  • Box Springs & Bed Bases
  • Opened or used bedding products
  • Final sale items (clearly marked as such)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear Northlight Sales Store Customer Care,

I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details:

  • Item Name: [Product Name]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specify item)]

Please advise on next steps at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Information]

Return Shipping Address

All returns should be sent to:

Northlight Sales Store Returns
2201 Ontario Road Northwest
Washington, US 20009

Important Notes

  • We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
  • Original shipping fees will not be refunded; return shipping is the customer’s responsibility.
  • Items must be returned in original condition with all tags attached.
  • Processing times may be longer during peak seasons.

We appreciate your understanding of our return policy, designed to balance excellent customer service with responsible business practices. For any questions about returns or exchanges, please contact our customer care team at [email protected].

Thank you for choosing Northlight Sales Store for your premium bedding and home decor needs.