At Northlight Sales Store, we’re committed to making your premium bedding and home decor shopping experience as seamless as possible. Our shipping and returns policies reflect our dedication to quality service while maintaining the integrity of our carefully curated collections.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas) to transform your living space into a sanctuary of comfort.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. Tracking information will be provided once your order ships.

Returns & Exchanges

While we carefully select each item to meet our high standards, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail as our product collections.

Return Policy Overview

  • Returns accepted within 15 days of delivery
  • Items must be in original, unused condition with all tags attached
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

To maintain hygiene standards and product integrity, these items cannot be returned:

  • Bed Pillows (all types)
  • Mattresses (including Hybrid Mattresses)
  • Box Springs & Bed Bases
  • Opened or used bedding products
  • Final sale items (clearly marked as such)

Return Process

  1. Contact Us within 15 days of receiving your order at [email protected] with:
    • Your order number
    • Reason for return
    • Preferred resolution (refund or exchange)
  2. Our customer care team will respond within 1-2 business days with return instructions
  3. Pack the item securely in its original packaging with all tags attached
  4. Include the completed Return Form (template provided below)
  5. Ship the package to our returns center using a trackable method

Exchange Process

For exchanges of size, color, or style (subject to availability):

  1. Follow the same initial steps as the return process
  2. Clearly indicate your desired exchange item in your email
  3. Once we receive and inspect your return, we’ll ship your new item

Refund Information

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear Northlight Sales Store Customer Care,

I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details:

Item Name: [Product Name]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for (specify item)]

Please advise on next steps at your earliest convenience.

Thank you,

[Your Full Name] [Your Contact Information]

Return Shipping Address

Northlight Sales Store Returns
2201 Ontario Road Northwest
Washington, US 20009

Important Notes:

  • We recommend using a trackable shipping method as we cannot be responsible for lost return packages
  • Items must be returned in original condition with all tags attached
  • Processing times may be longer during peak seasons

We appreciate your understanding of our return policy, designed to balance excellent customer service with responsible business practices. For any questions about returns or exchanges, please contact our customer care team at [email protected].

Thank you for choosing Northlight Sales Store for your premium bedding and home decor needs.